Terms of Service

Overview

Last updated: September 24, 2026

www.friendsonsunset.com (the “Site”) is operated by Friends On Sunset LLC, doing business as & friends (“& friends,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of the Site, our email and text message programs, and any offers or promotions we provide (together, the “Services”).

By using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

Please note: the Dispute Resolution and Arbitration section below requires most disputes to be resolved through individual arbitration, and waives your right to a jury trial and to take part in a class action. You can opt out of arbitration as described in that section.

Our Privacy Policy explains how we collect, use, and disclose personal information, and our Your Privacy Choices page explains how to opt out of the sale or sharing of personal information. Both are part of these Terms.

Using the Services

Eligibility. You must be at least 18 years old, or the age of majority where you live, to sign up for our emails, text messages, or offers.

General conditions. We may refuse service to anyone for any lawful reason, and we may change, suspend, or discontinue any part of the Services at any time without notice. You may not copy, sell, or exploit any part of the Services without our written permission.

Prohibited uses. You may not use the Services to:

• break any law or encourage others to do so;
• infringe our intellectual property or anyone else’s;
• harass, threaten, defame, or discriminate against anyone;
• submit false or misleading information, including signing up with someone else’s email address or phone number;
• upload viruses or other harmful code;
• collect personal information about others, or scrape, crawl, or spider the Site;
• abuse our offers, for example by creating multiple sign-ups to claim an offer more than once; or
• interfere with or get around the security features of the Site.

We may stop your use of the Services if you violate these Terms.

Information, Products, and Prices

Information on the Site. The Site is for general information about & friends, our store, and our car wash. We try to keep it accurate, but it may contain errors, omissions, or outdated information. We may correct or update it at any time without notice, but we are not obligated to.

Products and prices. Products, services, hours, availability, and prices shown on the Site may change without notice and may differ from what is in store. Product colors and images may look different on your screen. We may limit quantities and discontinue products or services at any time.

In-store and car wash purchases. Purchases at our store and car wash are subject to the prices, policies, and terms posted at the location or provided at the time of purchase, including our return policy.

Offers and Promotions

From time to time we may offer discounts or promotions, such as a discount at our car wash or store for signing up for our emails or text messages. Unless an offer states otherwise:

• Each offer is limited to one per person, email address, phone number, and household.
• Offers have no cash value, cannot be transferred, sold, or combined with other offers, and are void where prohibited.
• Offers expire on the date stated in the offer. If no date is stated, we may end the offer at any time.
• Offer codes are single-use. We may cancel codes that were obtained through fraud or abuse, or that were issued by mistake.
• Specific offer terms, such as eligible services, will be stated with the offer and take priority over these general terms.

Text Message Program

By opting in to & friends text messages through our sign-up forms or at our locations, you agree to receive recurring automated marketing text messages, such as offers and updates, at the mobile number you provide. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply.

Opting out. Reply STOP to any message to unsubscribe. We will also honor other reasonable requests to opt out, such as replying “cancel,” “end,” “quit,” or “unsubscribe,” or emailing info@friendsonsunset.com. After you opt out, we may send one message confirming it.

Help. Reply HELP for help, or email info@friendsonsunset.com.

Carriers. Wireless carriers are not liable for delayed or undelivered messages. We may change the number or short code we use to send messages and will let you know when we do.

Our Privacy Policy explains how we handle your mobile information. We do not share mobile numbers or text message consent with third parties or affiliates for their marketing purposes.

Content, Submissions, and Third Parties

Our content. The & friends name, logos, designs, photos, text, and other content on the Site belong to us or our licensors and are protected by intellectual property laws. You may view the Site for personal, non-commercial use, but you may not copy, modify, or use our content for any other purpose without our written permission.

Your submissions. If you send us ideas, feedback, reviews, or other materials, you agree that we may use them for any purpose without paying you or keeping them confidential. You are responsible for what you submit, and it must not violate anyone’s rights or contain unlawful, abusive, or obscene material. We may remove any submission at our discretion.

Third-party links and tools. The Site may link to or use tools from third parties, including our affiliates and service providers. We do not control them and are not responsible for their content, products, or practices. Your use of third-party sites and tools is at your own risk and subject to their terms.

Disclaimers and Limitation of Liability

Disclaimer of warranties. The Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent the law allows. We do not promise that the Services will be uninterrupted, secure, or error-free.

Limitation of liability. To the fullest extent the law allows, & friends, its affiliates, and their owners, officers, employees, agents, and service providers are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the Services. Our total liability for any claim related to the Services is limited to $100. Some states do not allow these limitations, so they may not fully apply to you.

Indemnification. You agree to defend, indemnify, and hold harmless & friends, its affiliates, and their owners, officers, employees, and agents from any third-party claim or demand, including reasonable attorneys’ fees, arising from your breach of these Terms or your violation of any law or the rights of others.

Dispute Resolution and Arbitration

Please read this section carefully. It affects how disputes between you and us are resolved.

Informal resolution first. Before starting arbitration or a court case, you and we agree to try to resolve any dispute informally. The party raising the dispute must send written notice describing it and the relief requested, to us at info@friendsonsunset.com, or to you at the contact information we have for you. If the dispute is not resolved within 60 days after the notice is received, either party may begin arbitration.

Agreement to arbitrate. Except as stated below, any dispute, claim, or controversy between you and & friends arising out of or relating to the Services or these Terms, including our emails, text messages, and offers, will be resolved by final and binding individual arbitration instead of in court. The arbitrator will decide all questions about whether a claim must be arbitrated. The Federal Arbitration Act governs this section.

Arbitration rules. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and, where they apply, its Mass Arbitration Supplementary Rules, available at www.adr.org. Hearings may be held by video or phone, or in Los Angeles County, California. Filing, administration, and arbitrator fees will be paid as the AAA’s rules require, which limit the fees consumers pay. The arbitrator may award the same individual relief a court could.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Either party may ask a court for injunctive relief to protect intellectual property rights. Any claim for public injunctive relief under California law will be decided by a court after the individual claims are arbitrated, and will be paused until then.

Class action and jury trial waiver. You and we may bring claims against each other only individually, and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not combine more than one person’s claims or oversee any class or representative proceeding. You and we each waive the right to a jury trial.

Right to opt out. You may opt out of this arbitration agreement by emailing info@friendsonsunset.com within 30 days after you first agree to these Terms. Include your name, the email address or phone number you used with us, and a clear statement that you are opting out of arbitration. Opting out does not affect any other part of these Terms.

If part of this section is unenforceable. If the class action waiver is found unenforceable for a claim, that claim will be decided in court and not in arbitration. If any other part of this section is found unenforceable, the rest of it remains in effect.

Changes to this section. If we change this section, the change will not apply to any dispute we were notified of before the change.

General Terms

Governing law. These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.

Termination. These Terms apply until ended by you or us. You may end them by no longer using the Services. We may end them or restrict your access at any time if we believe you have violated them. Sections that by their nature should survive, such as disclaimers, limitation of liability, indemnification, and dispute resolution, survive termination.

Severability and waiver. If any part of these Terms is found unenforceable, it will be enforced to the fullest extent allowed and the rest will remain in effect. Our failure to enforce any part of these Terms is not a waiver of it.

Entire agreement. These Terms, together with our Privacy Policy and any policies or offer terms we post, are the entire agreement between you and us about the Services and replace any earlier versions.

Changes. We may update these Terms from time to time by posting the new version on the Site and updating the “Last updated” date. Your continued use of the Services after changes are posted means you accept them.

Contact Us

Questions about these Terms can be sent to: